Return & Refund Policy

At VELQUROO.COM, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

Items must:

• Be unused and in their original condition.
• Be returned in the original packaging.
• Include all accessories and documentation.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Items marked as Final Sale.
• Products damaged due to misuse.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging.

Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact

Email: velquroo@gmail.com